Privacy Policy

1. Introduction

At EasyWhatsAppAPI, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp API platform and related services.

2. Information We Collect

2.1 Information You Provide

When you register for an account and use our services, we collect information you directly provide, including:

• Your name and email address
• Account credentials and authentication information
• Payment and billing information
• WhatsApp session data and configuration settings
• Communications you send to our support team

2.2 Automatically Collected Information

When you access our platform, we automatically collect certain technical information:

• IP address and device information
• Browser type and version
• Operating system
• How you interact with our platform (pages visited, features used)
• Date and time of access

2.3 Service Usage Data

To provide and improve our API services, we collect:

• API request metadata (timestamps, endpoints accessed, response codes)
• Message metadata (recipient numbers, delivery status, message types)
• Usage statistics and analytics
• Error logs and diagnostic information

2.4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyze how our platform is used. You can control cookie preferences through your browser settings.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our services
• To process transactions and send billing notifications
• To communicate with you about your account and our services
• To respond to your inquiries and provide customer support
• To analyze usage trends and improve user experience
• To detect, prevent, and address fraud, abuse, and security issues
• To personalize your experience and provide relevant content
• To comply with legal obligations and enforce our terms

4. Information Sharing

We do not sell or rent your personal information to third parties.

We may share your information in the following circumstances:

• Service Providers: We share data with trusted third-party service providers who assist in operating our platform (payment processors, hosting providers, analytics services)
• Legal Requirements: We may disclose information when required by law, court order, or government request
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
• With Your Consent: We may share information with third parties when you explicitly authorize us to do so

5. Data Security

We implement robust security measures to protect your information:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security audits and assessments
• Access controls and employee training
• Secure data centers with physical security measures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We will also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. Upon account deletion, we will delete or anonymize your data within a reasonable timeframe, except where retention is required by law.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a structured, machine-readable format
• Opt-out: Unsubscribe from marketing communications at any time
• Cookie Preferences: Manage your cookie settings through your browser

To exercise these rights, please contact us through your dashboard or our support channels.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through our support channels or dashboard. We are committed to addressing your inquiries promptly.